Privacy policy

Nadia Immo Services places great importance on protecting your privacy. This policy explains what data we collect, why, how long we keep it and what your rights are.

1. Data controller

The data controller is Nadia Immo Services, whose full contact details appear in the legal notice. Head office: Ouakam zone B1 Cité Avion, Dakar. Contact: commercial@nadiaimmoservices.sn.

2. Data collected

We only collect the data necessary for our services:

• Member account: last name, first name, email address, phone number, password (stored in encrypted form, never in plain text);
• Listing submission: property characteristics, location, photographs, price;
• Requests and messages: name, contact details and content of messages sent via the forms or property pages;
• Favourites: stored locally in a cookie on your device, not linked to a central profile;
• Technical data: IP address and connection logs, for security purposes.

3. Purposes and legal basis

Purpose	Legal basis
Creation and management of your account	Performance of the requested service
Publication and moderation of listings	Performance of the service and legitimate interest
Connecting parties and following up on requests	Performance of the requested service
Sending activation and security emails	Performance of the service
Security, abuse prevention, logs	Legitimate interest and legal obligation
Requesting a review after a service is provided	Consent
Processing of requests sent through forms (checkbox, proof kept)	Consent

4. Recipients of the data

Your data is accessible, strictly as necessary:

• to the Nadia Immo Services teams in charge of moderation and follow-up;
• to the agent or partner concerned by a listing when you contact them;
• to the technical providers (hosting, email sending) acting on our behalf;
• to the authorities when the law requires it.

We neither sell nor rent your personal data to third parties.

5. Retention period

• Member account: for the entire lifetime of the account, then 1 year after its closure;
• Listings: as long as they are displayed, then archived for evidentiary purposes;
• Messages and requests: 3 years from the last exchange;
• Technical logs: 12 months.

6. Cookies

The Site uses a limited number of cookies:

• a session cookie necessary for login and form protection (anti-CSRF token);
• a favourites cookie storing the properties you save, on your device only, set only if you accept cookies;
• a language cookie remembering your FR/EN choice, set only if you accept cookies;
• a choice cookie (nis_consent) remembering your answer to the banner for 6 months;
• audience measurement cookies from Google Analytics 4 (_ga, _ga_*), set only if you accept cookies, to learn which pages are viewed (truncated IP address, no advertising use, 13-month lifetime).

Without your consent, only strictly necessary cookies are used (session, anti-CSRF token). We do not use advertising cookies. Audience measurement data is processed on our behalf by Google and is not used for ad targeting. You can change your choice at any time via the “Cookie settings” link in the footer, or delete cookies from your browser settings. For each form, the date, email address and version of the policy you accepted are kept as proof of your consent; you can withdraw it by writing to us (see “Your rights”).

7. Your rights

In accordance with Law No. 2008-12 of 25 January 2008, you have a right of access, rectification, objection and deletion of your data. You can exercise these rights:

• directly from your client area for your account information and your listings;
• by writing to us at commercial@nadiaimmoservices.sn or via our contact form.

In the event of a disagreement, you may refer the matter to the Commission for the Protection of Personal Data (CDP) of Senegal, the authority responsible for ensuring compliance with the law.

8. Security

We implement appropriate measures to protect your data: passwords stored as an encrypted hash, single-use reset links with a limited lifetime, role-based access control to the back office. As no system is infallible, we recommend choosing a strong password and keeping it confidential.

9. Transfers outside Senegal

If some technical providers host data outside Senegal, these transfers are governed in accordance with Law No. 2008-12 and, where applicable, subject to CDP authorisation. [Specify the host and the hosting country.]

10. Virtual assistant

confid.s10.texte